Reference

Know What You Agree To Before You Start

These Terms and Conditions govern how your ceri178 account works — from how you open it, to how you deposit via DANA, OVO, or GoPay, to how withdrawals are processed.

Account eligibility by regionDANA, OVO, GoPay wallet rulesWithdrawal verification termsAccount suspension conditionsGoverning jurisdiction notice
ceri178 Know What You Agree To Before You Start
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or you need to dispute an account decision made under them, we have three contact paths available. Use the channel that works fastest for your situation — live chat handles most account-level questions directly.

Live Chat Available directly inside your account dashboard. Use this for urgent term queries, account holds, or any dispute about a wallet transaction covered by these terms.
Email Support Send a written request for formal term clarifications or documented account decisions. Include your registered account ID and the relevant clause you want reviewed.
Account Help Centre Browse the Help Centre for term summaries, payment policy notes, and wallet verification steps that explain how DANA, OVO, and GoPay rules apply to your account.
HOW WE HANDLE COMPLIANCE

Our Obligations Under These Terms

These terms are not one-sided. While they set out what we expect from you, they also define what ceri178 commits to — including data handling, account security, and the process for contesting a decision. Here is how we hold up our end.

Data Retention Account data — including wallet transaction records from DANA, OVO, and GoPay — is retained as required under applicable data laws. You may request a summary of your stored data via email.
Account Security We apply session authentication and OTP verification to protect your account. If you suspect unauthorised access, contact live chat immediately so we can lock the account and review wallet activity.
Cookies and Tracking We use session cookies to keep your account active and preference cookies to remember your lobby settings. No third-party ad tracking cookies are set without a separate notice in your account.
Requesting Changes To update account details such as your registered wallet or contact address, submit a verified request through the Help Centre. Changes to wallet links require re-verification against your DANA, OVO, or GoPay account name.

Questions We Hear Most About These Terms

These are the questions account holders ask most often when reviewing the Terms and Conditions. Each answer reflects how the terms actually apply to real account situations — wallet payments, access rules, and account decisions.

No. Under our terms, all wallet transactions must come from an e-wallet registered in your own name. A DANA, OVO, or GoPay transfer from another person's account may trigger a verification hold or suspension.

We may suspend, restrict, or close the account depending on the nature of the breach. Any confirmed wallet balance at the point of suspension is reviewed separately before a decision on return of funds is made.

We notify you through your registered account contact — email or in-app message — whenever material changes are made. Continued use of the account after notification means you accept the updated terms.

Promotional credits follow a separate set of conditions linked from the promo board. The core terms here still apply to your account overall; the promotional terms add specific conditions on top for any credited amount.

Access depends on local law and eligible-region status. We do not make a legal determination for your individual situation — check your local regulations before opening or continuing to use an account.

Send a written deletion request to our support email with your account ID. We will process it in line with applicable data-retention law — some transaction records may be kept for the legally required period before deletion.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.